Introduction

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quote, complete a form, communicate with our team or use our services.

Who We Are

Allure Brand Marketing (Pty) Ltd is a South African brand marketing company offering branding, printing, brand activations, field marketing, event branding, corporate gifting, promotional products and incentive program solutions.

Information We Collect

We may collect personal information that you provide to us directly, including:

• Name and surname
• Company name
• Email address
• Phone number
• Job title
• Billing or delivery details
• Product or service enquiries
• Quote request details
• Campaign or project information
• Uploaded logos, artwork or brand files
• Communication sent to us by email, phone, website forms or other channels

Website Information

We may also collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information
• Cookies and similar tracking information

How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries
• Preparing quotes
• Communicating with clients and potential clients
• Providing products and services
• Managing branding, printing, gifting, activation or incentive program requests
• Processing orders and project briefs
• Delivering products or services
• Managing accounts and billing
• Improving our website and services
• Sending relevant business communication where permitted
• Keeping records for business, legal and administrative purposes
• Protecting our website, business and users from misuse or unauthorised access

Legal Basis For Processing Information

We process personal information where:

• You have given consent
• It is necessary to provide a product or service
• It is necessary to respond to your enquiry
• It is required for legitimate business purposes
• It is necessary to comply with a legal obligation
• It is necessary to protect our rights, property, users or business

Sharing Of Personal Information

We do not sell personal information.

We may share personal information only where necessary with trusted third parties who help us run our business and provide our services. This may include:

• Printing and branding suppliers
• Courier and delivery partners
• Technology and hosting providers
• Payment or accounting service providers
• Marketing and communication platforms
• Professional advisers
• Service providers involved in campaign execution
• Legal or regulatory authorities where required

Cookies And Website Tracking

Our website may use cookies or similar technologies to improve website performance, understand visitor activity and provide a better user experience.

You can disable cookies in your browser settings. Some parts of the website may not work properly if cookies are disabled.

Direct Marketing

We may send business related marketing communication where you have requested information, made an enquiry, used our services or given permission to receive communication from us.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

Security Of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include secure systems, access controls, password protection, secure storage, staff awareness and responsible handling of information.

Although we take reasonable steps to protect information, no online system or method of transmission is completely secure.

Retention Of Personal Information

We keep personal information only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.

When personal information is no longer needed, we will delete, destroy or anonymise it where reasonably possible.

Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request access to your personal information
• Ask us to correct inaccurate or outdated information
• Ask us to delete information where legally allowed
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Ask us to stop sending marketing communication
• Lodge a complaint with the relevant South African privacy regulator

Accuracy Of Information

You are responsible for ensuring that the personal information you provide to us is accurate, complete and up to date.

If your details change, please let us know so that we can update our records.

Links To Other Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices, content or security of external websites.

We recommend that you read the privacy policy of any website you visit.

Children’s Privacy

Our services are intended for businesses and general commercial users. We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

Changes To This Privacy Policy

We may update this Privacy Policy when needed to reflect changes in our business, services, website or legal requirements.

The latest version will be made available on our website.